Common issues

Troubleshoot common SecureAccess® CLOUD issues, including permissions issues and what to do if you lose your device.

Usage of the TOTP code shows “invalid code”

A valid two factor authentication with TOTP requires to have the date and time properly set in the mobile device.

The credentials have been validated, but I do not have access to the web application:

This means that your accounts permissions do not allow you to access to the given web application. Please get in contact with your organization's administrator and ask for access to the desired web application.

I have lost my mobile device or I have changed it and I cannot access to my account:

Please get in contact with your organization's administrator for update your two factor authentication settings.